Refund policy

At True Day Collective, we carefully curate each item with quality, style, and customer satisfaction in mind. Please review our policy carefully before completing your purchase.

ALL SALES ARE FINAL

True Day Collective currently maintains an all-sales-final policy. We do not accept returns or exchanges once an order has been fulfilled or shipped.

We strongly encourage customers to review product descriptions, sizing information, colors, measurements, and other product details before placing an order.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or fulfilled.

After the 24-hour cancellation period—or once an order has entered fulfillment—the order can no longer be canceled or modified.

To request a cancellation, please contact us as soon as possible and include your full name and order number.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Although we do not accept general returns, we absolutely want to make things right if there is an issue with your order.

If you receive an item that is damaged, defective, or different from what you ordered, please contact True Day Collective within 3 days of delivery.

Please include your order number and clear photos showing the issue. Once reviewed and approved, we will provide an appropriate resolution, which may include a replacement, store credit, or refund when applicable.

Items showing signs of wear, use, washing, alteration, or customer-caused damage are not eligible for resolution.

FINAL SALE ITEMS

For health, hygiene, and product-integrity reasons, certain products are always considered final sale, including swimwear, undergarments/intimate apparel, bodysuits, accessories, beauty/personal-care items, and any merchandise specifically marked “Final Sale.”

SHIPPING

Original shipping charges are non-refundable except when True Day Collective has made an error with the order or when otherwise required by law.

True Day Collective is not responsible for incorrect shipping information entered by the customer during checkout. Please review your shipping address carefully before submitting your order.

REFUNDS

Any refund approved due to a damaged, defective, incorrect, canceled, or otherwise qualifying order will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution or payment provider.

POLICY AGREEMENT

By completing a purchase through True Day Collective, customers acknowledge and agree to this Return & Cancellation Policy.

True Day Collective reserves the right to update this policy at any time. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.